Wikis at Work- Cases Cited at Enterprise 2.0 Summit Hannover, March 4
by Jenny Ambrozek
In describing Central Desktop as a “Wiki-based Collaborative Platform” Bill Ives reminded me of the very evolved wiki applications presented at the inaugural Enterprise 2.0 Summit in Hannover March 4. My blog post reporting the event describes 4 very different uses by 4 companies across 4 countries.
At Motorola in Norway Kenneth Lavrsen, implemented a TWiki wiki to streamline maintaining quality standards documentation. The positive results: moving the documentation process from a chore (in advance of anticipated auditor visits), to a living document that is continually used. In addition the wiki has inspired other uses and internal knowledge sharing improvements.
As knowledge management head for Frankfurt Airport (Fraport AG) Wieland Stützel, introduced a wiki for cross organizational knowledge sharing. His implementation process provides excellent lessons for building an implementation team to support adoption and ongoing use.
Diego Gianetti with BTicino S.p.a., (an Italian producer of communication, distribution and energy control systems) implemented a wiki, “Sul Campo”, to support a sales force community of practice. I’ve worked on projects trying to encourage sales teams to share knowledge and appreciate this is a serious accomplishment.
And at, Société Française de Radiotéléphone (a French mobile carrier), Cedric Blum has implemented a wiki to help customer service representatives share knowledge and solve customer problems.
As often happens during the early adoption of new technologies, one tends to hear the same cases repeated. On how many occasions have you heard Andrew McAfee’s Dresdner Kleinwort wiki cited as a good example? It was refreshing to add to my list of serious, strategically important wiki applications.
My congratulations to each of the March 4 Enterprise 2.0 Summit, CEBIT, wiki case presenters for their business vision and wiki implementations.
