Too Many Business Dashboards?

by Anita Campbell

Like many small business owners, I desperately need a business dashboard. At the same time, I have WAY TOO MANY business dashboards.

Sound like a contradiction? Let me explain.

A BRIEF HISTORY OF BUSINESS DASHBOARDS

Large and midsize enterprises have long had access to business dashboards, sometimes called executive dashboards. Dashboards are applications that help you see key information and indicators about your business, presented in graphs and charts and tables.

We smaller businesses had far fewer choices in the past. Custom dashboards were too expensive, and even packaged dashboard apps were out of reach cost-wise.

Many a small business owner’s idea of a business dashboard was a laboriously created Excel spreadsheet with a few bar charts embedded in it.

ALONG CAME ACCOUNTING SOFTWARE

But then along came the growth in small business accounting/ERP software. Packages likes QuickBooks, Peachtree, NetSuite, NetBooks and the like dramatically improved the dashboard views into their software. For instance, here is the kind of dashboard you can get in QuickBooks:

QuickBooks dashboard

And in the case of QuickBooks, the accounting software of choice for millions of small businesses, you could even get an additional dashboard with further metrics in the form of MyBizHomepage. MyBizHomepage imports your QuickBooks data and presents key indicators for you to manage your business. MyBizHompeage is a free Web-based dashboard application designed for small businesses, just upgraded to a new version this past weekend.

The dashboards for your accounting software help quite a bit and are useful to any business owner who takes the time to use them.

SAAS HAS MULTIPLIED THE NUMBER OF DASHBOARDS

But the fly in the ointment … the monkey in the wrench … is software as a service (SaaS). I don’t know about you, but I use dozens of SaaS applications to run pieces/parts of my business. And guess what? Each of them has some kind of control panel or administration screens which, in effect, are dashboard views of some slice of my business.

Don’t get me wrong. I am not complaining about SaaS. I could not run my business without today’s affordable and convenient SaaS applications. I’d have to hire more people or spend many more hours than I do, and probably need a full-time computer administrator.

But I find that my important business information is fractured and difficult to “see.” The proliferation of SaaS creates other data management issues I never had to deal with before.

Here is just a sampling of the many SaaS applications I use to run parts of my business, that have some kind of dashboard, more or less:

  • Google Webmaster panel — to view Google’s treatment of my websites
  • Statcounter — to manage traffic statistics
  • Google Analytics — to analyze traffic flow within my websites
  • BillingManager.com — to invoice customers
  • BlogTalkRadio.com — to broadcast my weekly Internet radio show
  • PodPress — to track downloads and listens to podcast recordings
  • FeedBurner — to manage RSS subscribers
  • Slicehost — to mange hosting of one of my websites
  • Constant Contact — to manage email subscribers / mailings
  • Google AdWords — to manage search ad campaigns

And this is just the tip of the iceberg. My list would be a mile long if I included each and every one.

As small businesses take to SaaS with greater frequency, more and more business owners, entrepreneurs and small business managers will find themselves in the same boat with me. I have the convenience and affordability of many different SaaS applications at my fingertips, with all kinds of mini-dashboards to show valuable statistics, information and trends.

But now, I have to visit literally dozens of different applications and sites to find the information I need and want. Visiting these applications — just bookmarking them — soon became a confusing and time-consuming nightmare for me.

START PAGES PROVIDE A PARTIAL SOLUTION

To begin to solve the problem on my own accord, I cobbled together a master “dashboard” of sorts using the free start pages available to today. I first tried it with my Google home page, but liked Netvibes a little better for its colorful nature and the fact that it seemed easier to customize the way I wanted.

Where widgets are available, I have inserted widgets that pull in data to my private Netvibes pages, so I can see the information. For instance, I have widgets for Statcounter, FeedBurner and other applications I use. That way I don’t have to visit each of those applications directly if I just want to see at a glance how I’m doing with some high level numbers. Here you can see how they appear in my Netvibes page:

Netvibes start page dashboard

In other cases, I’ve embedded the URL that takes me directly to the login screen for the dashboard of each application. I can view the application right within the Netvibes page (kind of like a picture-in-picture on a TV screen). This has saved me considerable time each day to stay on top of vital statistics for my business. At least I have access to everything in one place (sort of): my Netvibes start page.

It’s far from perfect. For instance, there’s no integration among different pieces of information, for the most part. I can’t run reports or see charts that compare information from various applications side by side, and show relationships between data from different applications. But at least the information is easier to get at from one place.

WHAT THE FUTURE HOLDS

I’m looking for some company to step up to the plate and create a better solution to manage all this information from SaaS applications we use, in one place, and make better sense of it all. Whether it’s Google or one of the accounting vendors, or some other entity. That would be a true benefit to my small business.

Share:
These icons link to social bookmarking sites where readers can share and discover new web pages.
  • e-mail
  • TwitThis
  • del.icio.us
  • Digg
  • Reddit
  • SphereIt
  • Facebook
  • Google
  • Wists
  • Pownce


6 Comments »

  Do You Use a Business Dashboard? | Small Business Trends wrote @ July 18th, 2008 at 4:13 pm

[…] an article at the AppGap, I outline how I have cobbled together a rudimentary dashboard to run my business, using Netvibes.  Here is an example of a page in Netvibes where I can manage […]

  Paula wrote @ July 19th, 2008 at 8:48 am

Keeping track of all the different sites and applications to run our businesses is often so confusing and time consuming. I agree with you that there is a real need to be able to have one central application where you can check your stats with a few simple clicks. Hopefully your article will spark a few wheels turning in the right direction.

  Anita Campbell wrote @ July 20th, 2008 at 10:30 am

Paula,

Nice to see you here — and thanks for commenting.

Yes, visiting all those applications is incredibly time consuming. I’m glad for all the data in these apps, but I was beginning to fell like a slave to them all.

Netvibes isn’t perfect for this and leaves me wanting a lot more, but it does save me time and makes it easier for me to visit all the “mini-dashboards” I have in these SaaS applications. Sometime just saving a half hour a day or a few times a week can bring about a big boost to my productivity. Not to mention that it makes it more likely I will use all that valuable data.

Anita

  Jorge Camoes wrote @ July 23rd, 2008 at 12:36 pm

In Firefox, you can create a folder with all your dashboards. Then, start Firefox, select the “open all” option and you’ll get a dashboard automatically open in each tab. Not sure of this is what you have in mind, but it works for me.

  Anita Campbell wrote @ July 23rd, 2008 at 2:30 pm

Jorge, thanks for the tip. I was not aware of Firefox folders (being more of an IE user myself). So that’a another option instead of a start page like Netvibes, PageFlakes, iGoogle and the like.

It’s not going to be the kind of attractive dashboard such as you create with your Excel Dashboard creator. But as a “better than nothing” tool to save time and see stats all in one place, it helps the busy entrepreneur, manager or biz owner..

Anita

[…] an article at the AppGap, I outline how I have cobbled together a rudimentary dashboard to run my business, using Netvibes. Here is an example of a page in Netvibes where I can manage […]

Your comment

HTML-Tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>


Come visit us at Web 2.0 and other conferences in September

See what we're up to here at QuickBase and learn how our products and platforms help you connect with customers and other businesses at these upcoming events:

* Office 2.0 -- SF, 9/3-5
* ASBDC -- Chicago, 9/2-5
* QuickBase Enterprise -- Dallas, 9/10-12
* Web 2.0 -- NYC, 9/16-19

Also, check out this ZD Net article by Larry Dignan - Microsoft talks software plus services; Intuit actually does it - on our recent results and future direction.

How will your business grow with a SaaS solution? Which solution is right for you?

IDC investigates one customer’s path to success with SaaS and how they got there.

When Zopa Inc, a small social finance company was looking to improve their global project management and partner collaboration efforts, they decided to go with QuickBase. This IDC study dives into how they came to decide to use QuickBase for automating their processes, the decision criteria they used in their selection process and the benefits realized from their new solution. Use this free resource to help guide your decision to use SaaS to grow your business.

Download the study.
Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon Sign up for our Email Newsletter

Recent Comments

  • Jenny Ambrozek: Thoughtprovoking post to bring me back to TheAppGap after a mini sabbatical for an extended Australia...
  • Atul Rai: Matthew, i would think rather than simply giving people the tools to collaborate, we need to address their...
  • Arthur Bland: You got your point Matthew. It’s commonly used in blogging without even realizing how powerful...
  • Matthew Hodgson: WordPress is actually a great content management system, with the ability to have distributed...
  • Matthew Hodgson: @Dan is right. The cost of managing your own servers is quite amazing when you consider the admin...

On June 25th, AppGap contributor Jenny Ambrozek and others came together for a great discussion of how businesses large and small are experimenting with Facebook groups and other social networking tactics to grow awareness, build buzz, gain insights and increase sales.

For those that missed it, you can find the recording of the webinar here and the slide deck and follow up questions here.

Also, download the executive summary for practical tips and learnings gleaned from the discussion.

The AppGap is a blog and resource on the future of work and how new tools are addressing age-old challenges of organization, collaboration, and innovation. But it is also an idea: that there remains a gap between the toolset that exists and what's needed... More about us.

About | Contributor Bios | Blog Policy | Contact us