Small Biz Sees Value in Social Media — Says Survey

by Anita Campbell

The majority of small business owners say there’s gold in them there social media sites. Well, maybe not gold, but at least something to look into that’s potentially valuable to businesses.

SurePayroll, the online payroll service, conducted a survey asking small business owners if they believe social networking has business value. A majority, 55%, said yes. What’s more, the survey indicates that one out of every five of the small business owners polled had actually obtained at least one new customer as a direct result of using social media.

When asked which social media sites they have heard of, it’s no surprise that the 3 largest social media sites (here in the U.S.) are the ones most have heard of.  Over 80% had heard of  Myspace, YouTube and Facebook.  This chart of survey data shows that brand recognition is high for those 3 sites among the small business people surveyed.

social-media-survey.jpg

Interestingly, though, when asked which social sites they actually use for their businesses, the picture looked different.  LinkedIn, Facebook and MySpace were the top 3, with YouTube and Yahoo Groups tying for 4th place, as this chart of survey results shows:

social-media-survey-use.jpg

What’s the bottom line?   Notice that LinkedIn is the hands-down favorite for small business owners to actually use.  Digg is none too popular with the small biz crowd despite being the “poster child” of social media sites.

SurePayroll’s Online Marketing Manager, David Rohrer, says small businesses need social media to stay competitive.

“It is no longer just an outlet for personal use — it’s rapidly becoming a must for business success,” says Rohrer. “Big business is tapping into the blogosphere and posting their company profile pages in online communities. Small business owners need to do the same. What’s so great about the online world is you don’t need a million-dollar marketing budget. In fact, the most effective online connections are free personal communications from a business owner to their community.”

The SurePayroll press release on this topic is here.

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3 Comments »

  Amanda wrote @ October 30th, 2008 at 9:11 am

This survey reflects the way I feel. Who hasn’t heard of MySpace with all the negative things that are reported on it so often? But I would never put myself or my business on MySpace because of that. Businesses should use more respectable and professional social sites to be taken seriously. Linked In is just that and it makes sense that it came in first for most used.

  Anita Campbell wrote @ October 30th, 2008 at 10:11 am

Hi Amanda, Yes, I think MySpace is good for a certain type of business — say, independent musicians, or businesses that cater to the youth market.

But if your target market is not youths or young adults, your efforts would probably be better spent elsewhere. For instance, many small businesses that sell B-to-B would find MySpace a dried up desert for highlighting a business.

There are exceptions — last year I wrote about the Youngstown Business Incubator that has successfully attracted tech startups via MySpace and convinced them to return to Youngstown and enroll in the incubator program. But in that case, they are specirfcially appealing to young startup entrepreneurs, those in the 18 to 25 age group.

It pays to understand your target market intimately and go to the social media sites THEY use. That’s where you’ll find them to connect, etc.

- Anita

  Jenny Ambrozek wrote @ November 1st, 2008 at 6:31 am

Anita, thanks for highlighting this survey that I’m sure my regular sources would have never unearthed. Reflecting on your post and comments it occurred to me it’s important to think about what one’s own site looks like in a networked world. It’s my sense it needs to function as just one node in an extended ecosystem of a brand’s presence in the online spaces (Facebook, YouTube, Myspace, blogs, wikis etc) so you meet your audience where they are.

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