Fighting Internal Spam that Hurts Productivity

by Shiv Singh

Apparently, President Obama will not be allowed to have his blackberry with him. It is a security risk and he wouldn’t be in compliance with the Presidential Records Act if he carried it around. Imagine that. An efficient use of technology is a security risk. But then it got me thinking. Do organizations depend too much on email? Has email become a lazy way to communicate and collaborate? With all the copying and blind copying going on in emails, is it serving as more of a distraction than a productivity enhancer? 

A recent IDG report highlighted that there will be 40 trillion inbox clogging spam e-mail messages this year resulting in smart companies building separate email system - email systems that are detached from the Internet.On the surface, it may seem excessive to build a private email system to avoid spam. But the strategy does have merits. Its not that employees won’t be able to email the outside world (many of them need to just to do their jobs) but rather it’ll separate external email from internal communications.

Now lets see if we can take this thought process a little further. What if employees were limited to say a hundred emails a day. And if they went over that limit they were charged 25 cents per email sent. What would that do to the organization? Would it mean more meetings? More stopping by each other’s desks? Better and more efficient uses of the corporate intranet? A reduction in knowledge sharing? Increased productivity as employees would be spending less time cleaning up their inboxes? 

It is hard to know but it might be one way to fight what I’m going to call “internal spam” just as private email systems fight public spam. This doesn’t get much attention but I’m willing to bet it hampers productivity and fuels laziness. 

Share:
These icons link to social bookmarking sites where readers can share and discover new web pages.
  • e-mail
  • TwitThis
  • del.icio.us
  • StumbleUpon
  • Digg
  • Reddit
  • SphereIt
  • Facebook
  • Google


2 Comments »

  Jenny Ambrozek wrote @ November 22nd, 2008 at 7:46 am

Thought-provoking post Shiv. You’ve provided a LOT to think about and I will. Meantime I wonder:

What does a future internal email system look like?
How does it fit with the Twitter inspired microblogging tools being added to enterprise collaboration platforms?
And what are the implications for notions of “unified communications’?

  Martin Lindeskog wrote @ November 23rd, 2008 at 12:37 pm

Couldn’t you create an internal communication system built on trust? Why set up all kind of rules and regulations, instead of foster an environment of a natural exchange between colleagues?

Your comment

HTML-Tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>


Connected services strategy for small business
Check out this ZD Net article by Larry Dignan - Microsoft talks software plus services; Intuit actually does it - or our recent press release for more on our future direction.
Check out Appopedia, a new section of The AppGap we've just launched that pulls together the scores of app reviews we've published here since we launched. Appopedia organizes the reviews into a useful directory that breaks down tools by category and function, e.g., online crm, project management, human resources, security, etc. Check it out here.

Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon Sign up for our Email Newsletter

Recent Comments

  • Tomoaki Sawada: Hi Patti, I always enjoy reading your nice articles. Just fyi, IBM is also working on BPM2.0 project...
  • Dorothy Mead: Throughout all my years in technology there’s always been the caveat that “this will only...
  • Patti Anklam: Thanks, Shiv, and thanks for the link to your overview on social-networks. Perhaps we could collaborate...
  • Nikita Wadia: We have been using cyn.in at HexLog since Sept.2008, the adoption time of cyn.in was much lesser than...
  • Shiv Singh: Patti, I enjoyed your post and the original Six Myths of Networks too. It reminded me of an article I...
The AppGap is a blog and resource on the future of work and how new tools are addressing age-old challenges of organization, collaboration, and innovation. But it is also an idea: that there remains a gap between the toolset that exists and what's needed...

Can today's project management software be done better? What can online CRM help companies companies accomplish? Which development platform can help individuals and organizations build better online databases, Web based applications, and HR solutions? And what are the processes and best practices that help organizations large and small achieve success. Find out more.

About | Contributor Bios | Blog Policy | Contact us