I have written about MindTouch before, see Deki Wiki Tees Itself Up as Your Intranet. They provide an wiki-based enterprise collaboration platform. MindTouch recently announced, Deki for CRM, allowing greater functionality from existing CRM systems such as SugarCRM and Salesforce.com through augmented intelligence and team collaboration.
Deki for CRM is built on MindTouch Deki Enterprise Server and the SnapLogic open source data integration framework and SnapLogic Solution Packs for SugarCRM and Salesforce.com. It provides sales and marketing professionals a dashboard of reports within their CRM application by pulling relevant data from a variety of backend applications and online Web services. Using Deki for CRM, these professionals can create and collaborate on reports and mashups, accessing customer information in Salesforce.com and SugarCRM without the need for advanced SOAP Web services programming. Here is an example of bringing in online intelligence.
I always thought that CRM was a bit of an empty application (apologies to the vendors). You spend a lot of time to input stuff but where is the added value beyond record keeping. Enterprise 2.0 style add-ons like Deki for CRM can bring a lot of value both in terms of proving relevant information through mashups and adding collaboration features. Here is an example of collaboration.
This is another nice example of the benefit of mashups, as well as collaboration. CRM users often require data from other applications and data sources in order to properly handle leads, manage large accounts, and coordinate a strategy to win new business. Moreover, the sale process relies upon collaboration, especially within sales teams and across organizations. Deki for CRM creates an enterprise 2.0 workflow as employees can share expertise and draw on multiple data sources mashed up in a centralized space.
Hello Bill,
Would you be interested in writing a blog entry about CodeGlide Fusion (http://fusion.codeglide.com)? It is an alternative to SnapLogic.
Regards,
Mark
Used Deki? Let us know about your experiences with it
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Be sure to catch Bill Ives' ongoing review series in which he looks at online, sharable database apps. The focus of Bill's reviews: web-based business software that enables companies and individuals to better organize, track, and share information, as well as better manage projects, processes and workflows.
Among the Web-based tools he's reviewed: Zoho, QuickBase, and TrackVia.

Or, if you’d like to get all the tips now, click here to request a copy of the white paper – “7 Ways to Optimize Project Team Productivity: Using Customizable Web-based Software to Your Business Advantage.”.
The AppGap has hosted a series of discussions with leading thinkers and doers intended to illuminate how new apps and approaches are changing the way we work and help companies and individuals implement better collaboration, project management, and productivity practices and solutions. Access, via the links below, the recordings, each about an hour long, of the discussions.
- 5 Big Ideas for Getting All That Work Done
- Should Your Business be Friends with Facebook
- The Future of Work
Need help in getting organized? Want to keep things from falling through the cracks? Check out this free and simple to use online "To-Do List" called Intuit Task Manager, offered by our sponsor Intuit QuickBase. Sign-up is easy so you can get started with it right away.

Intuit's QuickBase, the sponsor of this blog, has just been named an Editor's Choice by PC Mag. Check out the review which calls QuickBase a "a surprisingly simple and elegant application."
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Can today's project management software be done better? What can online CRM help companies companies accomplish? Which development platform can help individuals and organizations build better online databases, Web based applications, and HR solutions? And what are the processes and best practices that help organizations large and small achieve success. Find out more.