“C” Words: Context

by Patti Anklam

The word context showed up on both the KM list of “C” words and the Complexity list. It is a word that we throw around a lot, and one whose meaning we seem to agree on, but maybe don’t think about as much as we could. That’s why I was happy to see Art Hutchinson’s recent post Context Check: Rapid Shifts and Bunny Trails (which was in response to  a WSJ article,  How Not to Run Meetings that I am not currently privileged to access).

Art looks at context in the, uh, context of business meetings and the habit that such meetings have of drifting among tactical, strategic, and intermediate topics in a way that not everyone in the meeting can keep up with the shifts.  He points out that we come into meetings with two contexts:

  • Our individual context, the sum of what I’ve heard, read, or surmised about what’s going on
  • The group context, the sum of the experiences, assumptions, and knowledge which group or meeting participants hold in common and which they are “aware of what they hold in common and agree that they hold in common. ” (Art’s emphasis.)

One of Art’s specialties is a scenario-based strategy method that begins with an exercise that helps all attendees surface their assumptions so that the group context becomes explicit. They do this in conversations in which they respond to the likelihood that future events will happen or not.  Similarly, Cognitive Edge methods for sensemaking in complexity  (include one called “Future Backward”)  provide an environment in which groups can both create and find patterns in a collection of anecdotes or events in a way that leads the group to share context.

I wonder and ponder about the context-making of our new tool kits for awareness in the social age: Twitter, Brightkite, Friendfeed, Dopplr, Digg, etc all provide a way for me to share some elements of my context with others. And certainly the use of Twitter and Wikis during natural emergencies  (as at HurricaneWiki.org); for corporate context (as the CEO and others at Zappos use twitter for collective awareness); or for national movements and events (as our current political campaign in the U.S.

Will  the accumulation of small bits of information and knowledge build up a shared context when we are all tweeting in the flow?

Share:
These icons link to social bookmarking sites where readers can share and discover new web pages.
  • e-mail
  • TwitThis
  • del.icio.us
  • StumbleUpon
  • Digg
  • Reddit
  • SphereIt
  • Facebook
  • Google


No comments yet »

Your comment

HTML-Tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>


Connected services strategy for small business
Check out this ZD Net article by Larry Dignan - Microsoft talks software plus services; Intuit actually does it - or our recent press release for more on our future direction.
Check out Appopedia, a new section of The AppGap we've just launched that pulls together the scores of app reviews we've published here since we launched. Appopedia organizes the reviews into a useful directory that breaks down tools by category and function, e.g., online crm, project management, human resources, security, etc. Check it out here.

Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon Sign up for our Email Newsletter

Recent Comments

  • Tomoaki Sawada: Hi Patti, I always enjoy reading your nice articles. Just fyi, IBM is also working on BPM2.0 project...
  • Dorothy Mead: Throughout all my years in technology there’s always been the caveat that “this will only...
  • Patti Anklam: Thanks, Shiv, and thanks for the link to your overview on social-networks. Perhaps we could collaborate...
  • Nikita Wadia: We have been using cyn.in at HexLog since Sept.2008, the adoption time of cyn.in was much lesser than...
  • Shiv Singh: Patti, I enjoyed your post and the original Six Myths of Networks too. It reminded me of an article I...
The AppGap is a blog and resource on the future of work and how new tools are addressing age-old challenges of organization, collaboration, and innovation. But it is also an idea: that there remains a gap between the toolset that exists and what's needed...

Can today's project management software be done better? What can online CRM help companies companies accomplish? Which development platform can help individuals and organizations build better online databases, Web based applications, and HR solutions? And what are the processes and best practices that help organizations large and small achieve success. Find out more.

About | Contributor Bios | Blog Policy | Contact us