Introduction and Welcome to the AppGap
by Bill Lucchini
I’m Bill Lucchini, the VP and General Manager of Intuit’s QuickBase. All of us at QuickBase are proud to be sponsoring The AppGap blog, and are looking forward to being part of the conversation. At QuickBase we talk about the “Gap” that exists between emailing spreadsheets around and “Enterprise systems” that do everything and are “right for no one”. Today we have all gotten used to having things our way – whether it’s a Whopper with extra onions or a vanilla soy venti latte with a nutmeg twist. It’s time software followed suit and filled that gap so teams can work they want to without the pain involved in emailing spreadsheet or being forced to use a system that doesn’t work for anyone. I hope the conversation on this blog helps drive this issue forward.
As part of the launch of this blog we just hosted a webinar on the Future of Work with Josh Holbrook from Yankee Group, Jim Ware co-founder of Future of Work, and Steve King from Emergent Research and the Institute for the Future. The experience and perspectives they brought to the table made this a great conversation. Here’s the Future of Work broadcast and I encourage you to listen.
There was a lot discussed including a great section on the need for applications to adapt to the way people work – exactly what QuickBase is great at. The one topic I do want to comment on here is IT.
Josh quoted a Yankee Group survey of employees where they were asked if IT increased their productivity. 40% stated that IT neither increased nor decreased their productivity. How horrible! One interpretation is that IT just doesn’t matter in these organizations. Further, there was a recommendation to be productive even if it means going around IT and bringing tools into the Enterprise without IT’s permission or involvement.
My take on this is that the rapid change in technology that’s going on right now is an opportunity for IT to lead their organizations to greater than ever productivity. As Dion Hinchcliffe writes in his Significant workplace inroads for Enterprise 2.0? blog post, Enterprise 2.0 tools are finding success inside corporations and at QuickBase we see two kinds of IT teams:
- IT teams who are reacting by trying to stop the employees from adopting these tools
- Visionary IT leaders getting ahead of it and leading their companies to competitive advantage. Will Weider, CIO of Affinity Healthcare is a great example. He talks about ways they are using these tools in his Web 2.0 Favorites blog post. This is an opportunity and I hope IT will look at it this way.
With QuickBase we recognized that IT has a responsibility to the company to protect intellectual property and keep costs reasonable and therefore they still need some amount of visibility and control. Because of that, we launched our Enterprise Edition. Our goal with the Enterprise Edition is to continue letting business users implement solutions that are “right for them” while allowing IT the security controls and visibility to make sure they are doing their job. We’ve had great success with this balance between enabling innovation and creativity in business users and partnering with IT to provide an Enterprise-wide Team Collaboration tool.
I hope this blog will provide real-world value to you and that you’ll take away insights that will make you better at your job. It’s a topic we’re passionate about at Intuit/QuickBase so I hope you read, enjoy, and comment often - and listen to the podcast!
-Bill
QuickBase
