For me your post is especially interesting in light of a Financial Times article headline yesterday that read: “Cit moves to end in-fighting”. As we look for clues as to why the financial crisis reached such a critical situation the FT headline points to a situation that should never have reached this point. However the sub head, “New pay structure to reward co-operation”,. also provides pointers to the way forward. The article goes on to describe how division head John Havens “has told senior managers that a large part of their bonuses will depend on how well they interact with colleagues from other parts of the securities business during meetings of the division’s management committee.”

While undoubtedly new technologies enabling more efficient enterprise wide knowledge sharing and flow is a key factor in managing through this economic crisis, paying attention to organizational structures and especially incentive systems to reward actions that support effective operations and the business strategy to me are key.